GENERAL JOB SUMMARY

A Maintenance Technician I plays an integral part of the Detroit Land Bank Authority’s in-house maintenance team through direct field work  Employees in this classification directly support the management of the land bank’s inventory and property sales processes by completing property preservation activities including minor construction, landscaping, and debris disposal. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The ability to work within a team environment to prepare DLBA homes and vacant lots for sale, including the participation of a fair division of tasks which may include but is not limited to:
  • Debris removal and relocation from DLBA owned vacant homes and lots
  • Board-up windows, doors, and other openings on DLBA owned structures, including the cutting of the proper materials (OSB) with appropriate saws to correctly fit the space to be covered, and securing the board-up materials with the appropriate tools (drill/driver, fasteners, hammer, nails)
  • Build temporary doors with the use of OSB and temporary hinges
  • Installation of hasp and padlock
  • Lawn maintenance, including the ability to use a push-style lawnmower, trimmers, and all other appropriate tools used for the removal of overgrowth
  • Tree trimming which may include the use of pole-trimmer and chain saw
  • The ability to report any obvious signs of diseased or dead trees   
  • Installation of roof tarps
  • Snow removal
  • Painting over graffiti
  • Build temporary stairs
  • Ability to properly use tools and ensure they and are maintained in good condition
  • Willingness and ability to report the completion and tracking of work, which may include before and after photos
  • Report use of materials to supervisor
  • Maintain safe workspace and the report of any violations to safety
  • Other duties as assigned by manager
  • Maintain proper timecard documentation
  • Work well in a team environment

QUALIFICATIONS (Knowledge, Skills, Abilities)

• High school diploma, or equivalent, preferred
• Possession of valid driver’s license, required
• Clean driving record, preferred
• Car Insurance required
• Minimum of 6 months experience in construction, property maintenance, or construction trade, or the completion of construction or trade-oriented education
• Ability of and willingness to report completed work in tracking systems
• Ability to safely operate light duty power tools, such as drills and saws
• Ability to safely operate gas powered lawn mowers and trimmers
• Ability to properly care for tools including cleaning, recharging batteries, and maintaining proper oil and fuel levels in lawn and garden equipment
• Ability to lift and carry a minimum of 60 lbs.
• Ability to operate snow removal equipment, such as a snow blower
• Strict adherence to all safety guidelines required by OSHA and the DLBA
• Ability to handle all DLBA owned equipment responsibly
• Ability and motivation to work well within a team
• Ability to follow direction

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand or sit with lifting of materials 60 lbs. or more.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to do a great deal of local traveling to properties within the city of Detroit (10%); throughout the year.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

A Maintenance Technician II plays an integral part of the Detroit Land Bank Authority’s in-house maintenance team through direct work in the field and providing work direction to one or more employees.  Employees in this classification directly support the management of the land bank’s inventory and property sales processes by assessing and inventorying necessary property preservation needs, completing necessary preservation tasks, and ensuring timely and accurate reporting of completed work.  Additionally, a Maintenance Technician II ensures completion of work according to schedule, and coordinates activities with partner agencies and suppliers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for leading on-site team and participating in work to prepare DLBA homes and vacant lots for sale, which may include but is not limited to:
  • Debris removal and relocation from DLBA owned vacant homes and lots
  • Board-up windows, doors, and other openings on DLBA owned structures, including the cutting of the proper materials (OSB) with appropriate saws to correctly fit the space to be covered, and securing the board-up materials with the appropriate tools (drill/driver, fasteners, hammer, nails)
  • Build temporary doors with the use of OSB or and temporary hinge.
  • Installation of hasps and padlocks
  • Lawn maintenance, including the ability to use a push-style lawnmower, trimmers, and all other appropriate tools used for the removal of overgrowth
  • Tree trimming which may include the use of pole-trimmer and chain saw
  • The ability to report any obvious signs of diseased or dead trees   
  • Installation of roof tarps
  • Snow removal
  • Painting over graffiti
  • Ability to build temporary stairs
  • Properly identify and cordon off potential safety hazards
  • Create plan of action for work to be completed on job sites, and the ability to report on progress, completion, and any potential challenges
  • Responsible for ensuring tools and equipment are used safely, properly and are maintained in good condition
  • Track the use of materials and supplies and maintain organized records to assist with the management of procurement
  • Facilitate successful delivery of supplies and material
  • Maintain safe workspace and the documentation of any violations to safety standards
  • The ability to ensure the completion of tasks performed by team and proper documentation of work completed including before and after pictures, through the Salesforce or other DLBA tracking systems
  • Other duties as assigned by manager
  • Maintain proper timecard documentation
  • Work well in a team environment
  • Ability to work well with the public, including answering questions from neighbors

QUALIFICATIONS (Knowledge, Skills, Abilities)

• High school diploma, or equivalent, required
• Possession of valid driver’s license, required
• Clean driving record, preferred
• Car Insurance required
• 1-3 years of experience in construction, property maintenance, property preservation, or construction trade
• 1-3 years of experience providing work direction to employees
• Detail-oriented and the ability to properly track and report work progress
• Ability to safely operate light duty power tools, such as drills and saws
• Ability to safely operate, maintain, and inspect gas powered lawn mowers and trimmers and other small engine equipment
• Ability to properly care for tools including cleaning, recharging batteries, and maintaining proper oil and fuel levels in lawn and garden equipment
• Ability to lead a team that uses the aforementioned equipment
• Ability to lift and carry a minimum of 60 lbs
• Ability to operate snow removal equipment, such as a snow blower
• Strict adherence to all safety guidelines required by OSHA and the DLBA
• Ability to handle all DLBA owned equipment responsibly       
• Ability and motivation to work well within a team
• Ability to follow direction

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand or sit with lifting of materials 60 lbs. or more.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to do a great deal of local traveling to properties within the city of Detroit (10%); throughout the year.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

The Research Analyst is an entry to intermediate level analyst on the Inventory Department’s Research and Analysis Team. The Research Analyst is responsible for data prep, exploration, and reporting. This position will also assist the team with project tasks and database updates. The Research Analyst will use spatial and tabular analysis tools and skills to ensure data quality and clarity will contribute to team research objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide analytical support for DLBA vacant land and housing programs within the department
• Extract, load, model, and reconcile large amounts of data across multiple system platforms and sources
• Geocode and clean spatial datasets
• Review spatial and tabular vacant land data for uploads
• Assist in literature reviews by identifying and summarizing relative literature
• Review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to management
• Develop reports and deliverables and make recommendations to management (i.e., weekly status report, bi-month reports, analysis, and interpretation reports, etc.)
• Ensure data integrity by performing data quality audits and analysis
• Assist with technology and data issues
• Respond to information requests; make recommendations and follow through with completion of tasks
• Identify and define data requirements
• Determine data needed to be collected and the appropriate data resources
• Identify and implement processes, data, and reporting improvements
• Monitor and analyze information and data systems and evaluate their performance
• Troubleshoot data-related problems/discrepancies on an on-going basis and modify accordingly
• Comply with all state, federal, and company guidelines, rules and regulations
• Complete ad-hoc tasks as requested
• Perform other related duties as directed

EDUCATION / EXPERIENCE

• Bachelor Science/Arts in Computer Science, Geography, Statistics, Urban Planning or another technical major, or equivalent demonstrated analytical and technical ability
• Demonstrated professional or academic experience creating, cleaning, testing, and optimizing data tables
• Demonstrated professional or academic experience with Geographic Information Systems preferred (ArcGIS, ArcPro, QGIS, etc.)
• Demonstrated professional or academic experience working on research initiatives or projects (independently and/or with a team).

QUALIFICATIONS (Knowledge, Skills, Abilities)

• Ability to manage multiple projects simultaneously with high degree of accuracy and attention to detail
• Ability to work independently and collaboratively to accomplish responsibilities, goals, and projects
• Must have strong organizational, analytical, diagnostic, and problem-solving skills
• Ability to communicate clearly
• Ability to operate standard office equipment (e.g., a personal computer, wireless equipment, copier and fax)
• Proven track record of working in a highly dynamic and fast-paced environment
• Proficiency with the following software: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Adobe version 10 or greater
• Mission driven with a strong interest in Detroit communities or housing policy
• Enjoys team collaboration
• Committed to continuous learning and enjoys opportunities to expand skillsets independently and through project collaboration

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand or sit with lifting of materials 60 lbs. or more.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to do a great deal of local traveling to properties within the city of Detroit (10%); throughout the year.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

Employees in this job complete a variety of assignments to assist in managing and facilitating the listing of properties by the Detroit Land Bank Authority (DLBA).  The Listing Analyst draws upon a knowledge of housing markets, urban planning, construction methods, and data management to support the organization’s multifarious home sales processes, with a special focus on quality control and data integrity of existing and proposed home listings.  In addition to reviewing listings to ensure accuracy, the Listing Analyst is responsible for assisting with other property listing and preparation activities, including ordering and reviewing inspections, creating listings, ordering maintenance or title work, planning events, conducting outreach, and/or updating photos.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review listing uploads to ensure completeness and accuracy
• Review active listings to ensure completeness and accuracy
• Identify improvements to property listing creation process
• Participate in recurring team meetings
• Order and review property inspections, supporting vendor
• Order maintenance and property condition assessments
• Review and analyze market data to assess property sales potential
• Update and reconcile organizational databases
• Interface with other DLBA departments, as well as residents, external partners, and vendors, for the effective management of DLBA pipelines and response to inquiries.
• Monitor the progress of properties under preparation for sale to identify, triage, and resolve issues, working closely with departmental leadership when necessary.
• Manage and support organizational sales and housing strategies
• Build and maintain relationships through community engagement and field work to strengthen community ties with the Detroit Land Bank Authority
• Coordinate neighborhood interventions and neighborhood sales events
• Enter, track and report all necessary components of process into Salesforce database
• Learn and ensure compliance with DLBA policies, procedures and guidelines
• Track and monitor compliance of projects
• Build tracking systems for new projects as they are developed
• Develop strategies to increase the disposition of DLBA owned properties and identify real estate development opportunities, through research, engagement, and site visits
• Interact with department personnel, managers, directors, neighborhood leaders, and City officials
• Effectively translate overarching guidelines and directives into per-property action.
• Prepare internal and external reports related to property and pipeline statuses.
• Assist in on-boarding vendors.
• Accurately maintain, track, and update high volumes of data related to the DLBA’s property inventory and sales pipelines.
• Perform other duties as assigned

QUALIFICATIONS (Knowledge, Skills, Abilities)

• A Bachelor’s Degree in Urban Planning, Community Development, Public Administration, law or related field required. Master’s Degree strongly preferred.
• At least two (2) years of experience in program and/or project management
• Must have strong organizational, analytical, diagnostic, and problem-solving skills
• Strong organizational and time-management skills required
• Strong attention to detail, required
• Knowledge of Salesforce database, strongly preferred
• Strong written and oral communication skills are required
• Ability to operate standard office equipment (e.g. a personal computer, wireless equipment, copier and fax)
• Proven track record of working in a highly dynamic and fast-paced environment
• Proficiency in the use of computers and software (Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Strong sense of service to residents of Detroit

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand or sit with lifting of materials 60 lbs. or more.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to do a great deal of local traveling to properties within the city of Detroit (10%); throughout the year.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY 

A Maintenance Technician I plays an integral part of the Detroit Land Bank Authority’s in-house maintenance team through direct field work  Employees in this classification directly support the management of the land bank’s inventory and property sales processes by completing property preservation activities including minor construction, landscaping, and debris disposal. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The ability to work within a team environment to prepare DLBA homes and vacant lots for sale, including the participation of a fair division of tasks which may include but is not limited to:
  • Debris removal and relocation from DLBA owned vacant homes and lots
  • Board-up windows, doors, and other openings on DLBA owned structures, including the cutting of the proper materials (OSB) with appropriate saws to correctly fit the space to be covered, and securing the board-up materials with the appropriate tools (drill/driver, fasteners, hammer, nails)
  • Build temporary doors with the use of OSB and temporary hinges
  • Installation of hasp and padlock
  • Lawn maintenance, including the ability to use a push-style lawnmower, trimmers, and all other appropriate tools used for the removal of overgrowth
  • Tree trimming which may include the use of pole-trimmer and chain saw
  • The ability to report any obvious signs of diseased or dead trees   
  • Installation of roof tarps
  • Snow removal
  • Painting over graffiti
  • Build temporary stairs
  • Ability to properly use tools and ensure they and are maintained in good condition
  • Willingness and ability to report the completion and tracking of work, which may include before and after photos
  • Report use of materials to supervisor
  • Maintain safe workspace and the report of any violations to safety
  • Other duties as assigned by manager

• Maintain proper timecard documentation
• Work well in a team environment

QUALIFICATIONS (Knowledge, Skills, Abilities)

• High school diploma, or equivalent, preferred
• Possession of valid driver’s license, required
• Clean driving record, preferred
• Car Insurance required
• Minimum of 6 months experience in construction, property maintenance, or construction trade, or the completion of construction or trade-oriented education
• Ability of and willingness to report completed work in tracking systems
• Ability to safely operate light duty power tools, such as drills and saws
• Ability to safely operate gas powered lawn mowers and trimmers
• Ability to properly care for tools including cleaning, recharging batteries, and maintaining proper oil and fuel levels in lawn and garden equipment
• Ability to lift and carry a minimum of 60 lbs.
• Ability to operate snow removal equipment, such as a snow blower
• Strict adherence to all safety guidelines required by OSHA and the DLBA
• Ability to handle all DLBA owned equipment responsibly
• Ability and motivation to work well within a team
• Ability to follow direction

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand or sit with lifting of materials 60 lbs. or more.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to do a great deal of local traveling to properties within the city of Detroit (10%); throughout the year.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL SUMMARY:

The Occupied Properties Program Manager will manage and facilitate a program resolution for all occupied properties owned by the Detroit Land Bank Authority (DLBA). The Program Manager will administer existing programs, including Buy Back, Occupied Non-Profit, and Occupied Sales. The Program Manager will be responsible for new program development and initiatives for occupied homes in the DLBA inventory.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all occupied programs, from application intake and review, to transaction processing, to compliance monitoring
• Develop new programs and initiatives while improve existing programs to support the strategic direction of the organization as it relates to occupied properties
• Develop and implement long-term goals and objectives to achieve the successful outcome of the program(s)
• Develop a program evaluation framework to assess the strengths of each program and identify areas for improvement
• Oversee the accuracy, tracking, and reporting of all program applications and intake, transactions, and compliance components into the DLBA’s Salesforce database
• Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
• Develop new relationships and coordinate with non-profits, community development corporations, lending institutions, and other organization on housing instability initiatives
• Maintain coordination with City of Detroit agencies, including but not limited to, Detroit Water and Sewerage Department, Detroit Treasury Department, Office of the Assessor, Department of Neighborhoods, as well as other public bodies such as the Wayne County Treasurer and others to ensure needs of the occupied programs are being met
• Interface with applicants and stakeholders on a consistent basis to advance application processing and project management
• Work DLBA’s Legal Department to identify and evaluate the risks associated with program activities and take appropriate action to mitigate those risks
• Apply for appropriate and applicable grants to assist with programmatic needs
• Write program reports for management and grants for funders
• Ensure that the program operates within the approved budget
• Monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework
• Ensure compliance with DLBA policies, procedures, and guidelines; Author new policies, procedures, and guidelines as needed

SUPERVISORY RESPONSIBILITY

Manages the overall direction, coordination, and evaluation of Occupied Programs within the Dispositions department. Supervise in accordance with the company policies and applicable laws. Responsibilities including but not limited to interviewing, hiring, planning, assigning, directing work, and providing input and feedback, rewarding and disciplining employees, performance reviews, and addressing complaints and resolving problems. Implement the human resources policies, procedures, and practices.  Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment.

QUALIFICATIONS: (knowledge, experience, skills, abilities)

• Required: Bachelor’s degree in public administration, community development, business administration, finance, law, or related field required; Advanced degree preferred               
• At least two (2) years of real estate, community development, housing, public administration, or other related experience. An equivalent combination of education and experience may substitute for the minimum qualifications on a year for year basis
• At least two (2) years of experience in management or non-profit administration
• Experience with precariously housed populations, sources of housing instability, public property ownership, including tax foreclosure, utility and water delinquency
• In depth knowledge of Detroit communities and respect for diverse cultures/lifestyles
• Experience with managing a budget
• Experience with program and/or project management
• Ability to work cooperatively and effectively with outside organizations and stakeholders
• Ability to work independently following guidelines, organize time effectively and set work priorities
• Ability to work well in a fast paced and demanding environment
• Excellent communication, both verbal and written, and grammar skills
• Excellent time management skills, ability to multitask, and attention to detail is required
• High level of customer service orientation
• Well-developed leadership ability and management skills with a high sense of personal responsibility and integrity
• Ability to make decisions and solve problems
• Highly proficient with the following software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Salesforce experience preferred

GENERAL JOB SUMMARY

The Data Solutions Administrator I is responsible for the overall administration of the Salesforce application and ensuring that department program/business requirements are met through configuration, manipulation, documentation, and training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage day-to-day user administration, security settings, and permissions in the DLBA’s Salesforce platform
• Administer daily configuration and manipulation of objects, fields, and page layouts
• Assist in the creation of complex workflow rules, data validation, and triggers
• Coordinate short and long-term strategies with the Assistant Director (AD) for training protocols/best practices, including planning, documenting, and implementing training of end-users
• Document business workflows and changes to system produce training materials, train end-users and resolve problems
• Audit and document existing systems and workflows by liaising with cross departmental teams; analyze department applications, programming, and operations; coordinate with AD and make recommendations
• Organize and track user licenses for Salesforce and any related software
• Prepare and regularly review reports that assist in identifying interdepartmental conflicts; communicate irregularities to supervisor
• Maintain data integrity throughout DLBA inventory and programs
• Install revised or new systems by proposing specifications and flowcharts; recommending optimum access techniques; coordinating installation requirements
• Liaise with other City Agencies and external partners as needed
• Identify workflow efficiencies through automation, integration, and customization
• Perform additional related duties as assigned by department Manager or Director

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

QUALIFICATIONS (Knowledge, Skills, Abilities)

• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints
• Ability to understand business requirements and convert them into solution designs
• Effective verbal and written communication skills
• Ability to develop and maintain working relationships and communicate effectively with all levels of staff
• Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
• Must maintain professional knowledge and relationships with the Salesforce ecosystem
• Must be organized and analytical, adept at working in a team environment
• Must be able to design and implement a project schedule and able to handle multiple priorities in a fast moving environment
• Proficiency with the following software: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) and
• Adobe version 10 or greater
• Must be a mission-driven individual with high personal integrity and a strong sense of public service to the residents of the City of Detroit
• Detroit Residency, preferred

EDUCATION/EXPERIENCE

• Bachelor’s Degree in Computer Science, Software Engineering, Management Information Systems, or Urban Planning/Public Policy (with a focus on data manipulation) or related field
• At least one (1) year of experience with data manipulation
• Experience with enterprise integration tools and extract, transformation and load (ETL) tools
• Experience with process review and improvements
• Experience with Salesforce (or other relevant system) configuration and custom development strongly preferred

SPECIAL REQUIREMENTS, LICENSES, AND CERTIFICATIONS

• SFDC Certifications: Salesforce Certified Administrator or higher, preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit, walk, stand; use hands to finger, reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop.

WORK ENVIRONMENT: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

GENERAL JOB SUMMARY:

The PC Support Technician will support and maintain in-house computer systems, desktops, and peripherals. Duties include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The PC Support Technician will also troubleshoot problem areas in a timely and accurate fashion remotely and provide end-user training and assistance where required.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in preparing, maintaining, and upholding procedures for logging, reporting and statistically monitoring PC performance
• Accurately document instances of hardware failure, repair, installation, and removal
• Assist in developing long term strategies and capacity planning for meeting future computer hardware needs
• Support development and implementation of new computer projects and new hardware installations
• Oversee the daily performance of computer systems; run diagnostic programs to resolve problems
• Set up equipment for employee use, perform or ensure proper installation of cable, operating systems, and appropriate software
• Develop training materials and procedures and train users in the proper use of hardware and software
• Answer users’ inquiries regarding computer software and hardware to resolve problems via Salesforce
• Maintain historical records by documenting system changes and revisions
• Maintain confidence and protect operations by keeping the information confidential
• Proven ability to deescalate concerns and provide solutions to employees
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Install, modify, and repair computer hardware and software
• Install, configure, and support remote installations
• Follow up with users to ensure resolution
• Perform additional duties as directed by the Operations Manager

QUALIFICATIONS (Knowledge, Experience, Skills, and Abilities)

• Bachelor’s Degree in Computer  or Information Science (or related field) (preferred) or
• MCSE or MCSA in place of degree or
• Associates Degree in Computer or Information Science (or related field) with 2 years of technical support experience
• Remote Support experience
• Windows 10 professional
• Office 365 experience
• Experience working in a team-oriented, collaborative environment
• Knowledge of basic computer hardware and software
• Working knowledge of a range of diagnostic utilities
• Must know how to diagnose technical problems and develop solutions
• Ability to absorb and retain information quickly
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven analytical and problem-solving abilities
• Keen attention to detail
• Highly self-motivated and directed
• Good understanding of the organization's goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Experience with VOIP phone system administration

Other Duties

The PC Technician will work remotely as well as onsite. The PC Support Technician must have a valid State of Michigan Driver’s License.

GENERAL JOB SUMMARY

Employees in this job interacts, face-to-face, via telephone, and e-mail with clients; providing them with information to address inquiries and/or resolve complaints regarding Detroit Land Bank Authority programs and services. The employee works in a developing capacity with increased responsibility for performing a range of assignments under the supervision of the ISR III & CSM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve clients via telephone, email or face-to-face interaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Answer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, fulfilling requests; maintaining database to record all client activities
• Resolve problems by clarifying issues with other departments, escalating unresolved problems to ISR III or CSM
• Instruct clients on usage of Kiosk
• Communicate regularly with manager regarding job issues and concerns
• Perform other related duties as assigned
• Must possess exceptional interpersonal skills and be able to handle sensitive and confidential situations and documentation
• Ability to de-escalate interactions with clients and maintain a peaceful work environment
• Follow communication procedures, guidelines and policies
  • Answer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, fulfilling requests; maintaining database to record activities
  • Resolve problems by clarifying issues; escalating unresolved problems
  • Analyze client inquiries; direct callers and visitors to appropriate departments, as necessary
  • Instruct clients on the usage of the Kiosks
  • Reply to and track all inquiries from Kiosks
  • Communicate regularly with manager regarding job issues and concerns
  • Perform other related duties as assigned

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• High School Diploma or GED equivalent
• One year of customer service experience
• Bi-lingual – Fluent Spanish required 
• Proficient knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Basic math skills
• Ability to type and operate standard office equipment
• Knowledge of customer service practices and principles
• Meticulous and thorough with a strong attention to detail
• Good time management skills and ability to multi-task
• Good telephone and listening skills
• Good oral and written communication skills
• Good problem-solving skills
• Good data entry and proofreading skills
• Must be highly flexible and have the skill to work in a fast-paced, dynamic environment where priorities, demands and timelines can shift
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Must pass a background check

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit, walk, stand; use hands to finger, reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop.

WORK ENVIRONMENT: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

GENERAL JOB SUMMARY

Employees in this job interacts, face-to-face, via telephone, and e-mail with clients; providing them with information to address inquiries and/or resolve complaints regarding Detroit Land Bank Authority programs and services. The employee works in a developing capacity with increased responsibility for performing a range of assignments under the supervision of the ISR III & CSM.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve clients via telephone, email or face-to-face interaction. Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Answer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, fulfilling requests; maintaining database to record all client activities
• Resolve problems by clarifying issues with other departments, escalating unresolved problems to ISR III or CSM
• Instruct clients on usage of Kiosk
• Communicate regularly with manager regarding job issues and concerns
• Perform other related duties as assigned
• Must possess exceptional interpersonal skills and be able to handle sensitive and confidential situations and documentation
• Ability to de-escalate interactions with clients and maintain a peaceful work environment
• Follow communication procedures, guidelines, and policies
  • Answer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, fulfilling requests; maintaining database to record activities
  • Resolve problems by clarifying issues, escalating unresolved problems
  • Analyze client inquiries, direct callers and visitors to appropriate departments, as necessary
  • Instruct clients on the usage of the Kiosks
  • Reply to and track all inquiries from Kiosks
  • Communicate regularly with manager regarding job issues and concerns
  • Perform other related duties as assigned

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• High School Diploma or GED equivalent
• One year of customer service experience
• Bi-lingual – Fluent Spanish required
• Proficient knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Basic math skills
• Ability to type and operate standard office equipment
• Knowledge of customer service practices and principles
• Meticulous and thorough with a strong attention to detail
• Good time management skills and ability to multi-task
• Good telephone and listening skills
• Good oral and written communication skills
• Good problem-solving skills
• Good data entry and proofreading skills
• Must be highly flexible and have the skill to work in a fast-paced, dynamic environment where priorities, demands and timelines can shift
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Must pass a background check

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit, walk, stand; use hands to finger, reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop.

WORK ENVIRONMENT: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

GENERAL JOB SUMMARY

Employees in this job complete or oversee in a variety of professional assignments involving the design, maintenance, and implementation of accounting systems; the systematic classification and assessment of accounting data; and the preparation of related managerial and financial reports. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the work of Accountant I and Accounting Assistant staff
• Own the A/R process from Order to Cash
• Own the A/P process from Approved Contract to Pay
• Manage daily billing/invoicing
• Prepare and make deposits at bank
• Record deposits into accounting system
• Complete month-end closing
• Reconcile various general ledger accounts
• Work with auditor compliance for financial reporting requirements.
• Recommend changes in accounting systems and procedures.
• Prepare financial statements
• Assist with training staff
• Assist with preparation for the audit process
• Assist with implementing and maintaining internal financial controls and procedures
• Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
• Compile and coordinate compliance records.  Interact with the various program managers to ensure that the files are complete and accurate.
• Maintain accounts payable files.  Ensure all payments are approved and filed properly.
• Maintain journal voucher records.  Ensure that all journal vouchers have supporting documentation.
• Maintain real estate closing records.  Ensure that Accounting receives the proper documentation from the Closing Attorney.
• Update timesheet schedule.  Ensure that timesheets are properly classified.  Submit timesheets to funder as needed.
• Ad-hoc reporting for management.
• Auction Analysis – update costs associated with real estate closing by property address.
• Perform special accounting assignments and other related duties as assigned by Controller or CFO

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• Bachelor’s degree in accounting or related field
• 3 to 5 years accounting related experience, including working in a lead and/or trainer capacity
• Thorough understanding of sub-ledger to general ledger relationship
• Ability and desire to translate complex financial concepts to individuals at all levels including finance and non-finance managers.
• Ability to communicate well with all levels of the organization
• Ability to read, analyze, and interpret governmental regulations.
• Knowledge of HUD federal funding rules and regulations
• Reliable, dependable, courteous
• Must be able to keep all accounting information confidential
• Solid understanding of generally accepted accounting principles (GAAP) particularly in the governmental sector.
• Strong reconciliation and problem-solving skills, research and resolution skills, data analysis and multi-tasking skills; detail-oriented
• Thorough knowledge of applicable accounts payable & receivable/general ledger systems and procedures, financial chart of accounts and corporate procedures
• Ability to communicate effectively verbally and in writing
• Ability to interact with employees and vendors in a professional manner
• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
• Must be well-organized and a self-starter
• Good understanding of non-profit audit requirements and preparation.
• QuickBooks and Financial Force experience highly desirable
• Proficiency in Microsoft Excel and Word
• Must be a team player, willing to assist and/or train co-workers

• Excellent verbal and written communication skills

• Ability to multi-task and prioritize essential while working as part of the team or independently
• Must have strong work ethic

GENERAL JOB SUMMARY

The Property Rehab Compliance Representative (PRCR) is responsible for enforcing sales and court ordered agreements (for renovation or demolition) signed by individuals and organizations purchasing property from the Detroit Land Bank Authority (DLBA). PRCRs provide support during the rehabilitation timeframe for applicable programs. These programs include but are not limited to homes purchased through the Auction, Own-It-Now and Community Partners programs. It also includes homes the DLBA has initiated legal action against through its Nuisance Abatement Program (NAP). PRCRs monitor, advise and coach property owners (POs) from closing through completion, and track progress via the DLBA’s Salesforce database.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor property owners to ensure they are making progress on their renovation
• Draft and send warning and extension letters to owners
• Review updates (photos, documents, permits, etc.) received from POs
• Track statuses of properties utilizing a customized Salesforce report
• Make regular contact with POs by phone, email and office visits
• Maintain no more than 35% non-compliant properties
• Order investigator photos, and conduct site visits as needed and appropriate
• Collaborate regularly with NAP attorneys to discuss how to move properties forward
• Collaborate regularly with Compliance Managers on problematic and difficult properties
• Recommend properties for court action and potential reconveyance
• Recommend properties for closing (Compliance Achieved)
• Advise POs of City’s permitting and inspection process via BSEED and the DHDC
• Refer POs to financial programs, discounted products, contractor lists, & other resources
• Inform POs about resources and proper remediation for hazardous materials at property
• Be responsive to internal and external inquiries about properties
• Complete special projects as assigned
• Assist with any other duties necessary or assigned

 QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• High School Diploma or equivalent education level
• Organizational skills and attention to detail
• Ability to work effectively with diverse populations
• Strong Interpersonal and verbal communication skills
• Ability to work effectively both independently and as part of a team
• Ability to learn databases, reporting features, and other technological tools
• Proficient in use of Microsoft Office Suite (Word, Excel PowerPoint, Outlook)
• Reliable transportation

DESIRED SKILLS

• Ability to speak Spanish and/or Arabic
• Ability to type over 50 words per minute
• At least one (1) years’ experience in residential building inspection, project management, construction, architecture, real estate planning, real estate law or related field
  • Familiarity with State and local Residential Building Codes, a plus
  • Certification as a State of Michigan Lead Abatement Supervisor, Lead Inspector and/or Lead Risk Assessor
  • Accreditation as a State of Michigan Asbestos Inspector and/or Supervisor
  • LEED certification and/or familiarity with Green-Star, Home Performance with Energy-Star and/or other similar residential green building standards a plus
  • Detroit residency preferred

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand or sit.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to move and file paperwork, at times stacks of it. Must have ability to travel to and from various locations throughout the City of Detroit utilizing personal vehicle. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

The Staff Attorney I is responsible for all aspects of civil litigation, including drafting legal pleadings, negotiating contracts with owners of real property, reviewing records of title, managing litigation files, and advocating on behalf of the client.

ESSENTIAL DUTIES AND RESPONSIBILITIES

NOTE:  The job duties listed are typical examples of the work performed by positions in this job classification.  Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Manage full case load of properties and be responsible for timely case resolution
• Conduct litigation hearings predominantly in the Third Judicial Circuit Court
• Draft pleadings, contracts, review title records, attend court hearings, manage files in various stages of litigation
• Perform legal and general research
• Confer with DLBA staff on various matters including, but not limited to, Freedom of Information Act requests, contracts, and evictions.
• Provide direct supervision to paralegal, or support staff, as applicable
• Collaborate with various departments and external third-party agencies
• Perform additional duties as directed by the Lead Attorney, Nuisance Abatement Program, and General Counsel

QUALIFICATIONS (Knowledge, Skills, Abilities)

• Juris Doctorate from an American Bar Association-accredited law school
• Member in good standing of the State Bar of Michigan
• Two to four years related legal experience, including litigation experience
  • Excellent communication skills, particularly in public speaking and writing
  • Excellent organizational and time management skills as well as the ability to multi-task
  • Excellent analytical, and problem-solving skills, and good judgment to identify potential solutions
  • Understanding of and ability to apply attorney ethics rules
  • Familiarity with and ability to prepare basic litigation documents
  • Ability to work well in a fast paced and demanding environment
  • Ability to work effectively with others as part of a team
  • Ability to conduct research that is relevant, accurate, and thorough
  • Experience using and proficiency with MS Office
  • Mission-driven individual with high personal integrity and a strong sense of public service to the residents of the City of Detroit
  • Detroit residency, preferred

Additional Knowledge, Skills, Abilities

• Knowledge of land banking, tax foreclosure, municipal law, real estate, mortgages, and landlord-tenant law
• Strong negotiating skills

EDUCATION

• Juris Doctorate from an American Bar Association-accredited law school

GENERAL JOB SUMMARY

The Title Examiner is responsible for performing a variety of activities, including examining titles and pertinent records to determine legal interest holders of a particular property.  This includes locating records about taxes, liens and judgments, bankruptcy, mortgages, and foreclosure proceedings. Additionally, the Title Examiner would be responsible for researching appropriate service addresses for identified legal interest holders of real property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage caseload of properties to examine title as directed
• Identify legal interest holders for specified properties from title examination
• Determine if title issue exists preventing filing of civil litigation against a property
• Input researched data into Salesforce database as directed
• File litigation documents with Third Judicial Circuit Court via M-file
• Record relevant title documents with Wayne County Register of Deeds
• Perform additional duties as directed by managing attorneys, and Lead Paralegal
• Ability to keep a high level of discretion with sensitive information
• Working independently on title research caseload while maintaining a high level of productivity

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• High school diploma required.  College degree preferred
• At least two (2) years’ experience in or with a title insurance company, mortgage company, real estate, real estate law firm or other real estate services company in title review/examination capacity
• Knowledge of legal principles and practices, legal research techniques, and real property terminology
• Strong ability to manage a high-volume caseload
• Excellent verbal, written communication, and interpersonal skills
• Detail oriented with excellent organizational and time management skills 
• Excellent critical thinking skills
• Ability to prepare clear and concise reports and correspondence
• Ability to work well in a fast-paced and demanding environment
• Proficient in MS Office Suite of products (Word, Excel, PowerPoint, Access, Outlook). Experience with Salesforce, preferred.
• Must be a mission-driven individual with high personal integrity and a strong sense of public service to the residents of the City of Detroit
• Strong sense of public service
• Detroit residency, preferred

Additional Knowledge, Skills, Abilities

• Knowledge of real property related subjects and databases, including register of deeds, TLO, LexisNexis, Probate Court records, etc.
• Prior experience in a legal or governmental office

GENERAL JOB SUMMARY

The Paralegal I is responsible for performing a variety of activities, including preparing legal documents, legal filings, and data review and management. This position is responsible for property title examination, communication with defendants and residents about real property issues and potential eviction proceedings, and general support work to the legal team’s attorneys and lead paralegals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage caseload of properties as directed by managing attorneys and paralegals
• Communicate with defendants regarding litigation and contracts
• File litigation documents with Third Judicial Circuit Court via M-file
• Prepare and file eviction documents with 36^th District Court
• Communicate with residents regarding eviction proceedings
• Review chains of title for properties and identify necessary interest holders
• Record relevant title documents with Wayne County Register of Deeds
• Complete assignments as directed by the legal department managing staff

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• High school diploma required.  College degree preferred
• One-year paralegal experience or one or more years of real estate related experience (mortgages, title examination, landlord-tenant law, real estate closings, probate, bankruptcy, etc.)
• Thorough knowledge of legal principles and practices, legal research techniques, and real property terminology
• Strong ability to manage high volumes of cases, and prioritize multiple projects simultaneously
• Excellent verbal and written communication skills and interpersonal skills
• Detail oriented with excellent organizational and time management skills 
• Excellent critical thinking skills
• Ability to maintain records and prepare reports and correspondence
• Ability to work well in a fast-paced and demanding environment
• Skilled at working among multiple teams and managing priorities
• Proficient in MS Office Suite of products (Word, Excel, PowerPoint, Access, Outlook). Experience with Salesforce, preferred.
• Must be a mission-driven individual with high personal integrity and a strong sense of public service to the residents of the City of Detroit
• Strong sense of public service
• Detroit residency, preferred

Additional Knowledge, Skills, Abilities

• Associates degree in paralegal studies, Paralegal certification from an American Bar Association approved certificate program or bachelor’s degree, or equivalent experience in prior employment
• Knowledge of title documents, chains of title, mortgages, tax foreclosure, and real property related subjects and databases, including register of deeds, TLO, LexisNexis, Probate Court records, etc.