GENERAL JOB SUMMARY

A Maintenance Technician I plays an integral part of the Detroit Land Bank Authority’s in-house maintenance team through direct field work  Employees in this classification directly support the management of the land bank’s inventory and property sales processes by completing property preservation activities including minor construction, landscaping, and debris disposal. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The ability to work within a team environment to prepare DLBA homes and vacant lots for sale, including the participation of a fair division of tasks which may include but is not limited to:
  • Debris removal and relocation from DLBA owned vacant homes and lots
  • Board-up windows, doors, and other openings on DLBA owned structures, including the cutting of the proper materials (OSB) with appropriate saws to correctly fit the space to be covered, and securing the board-up materials with the appropriate tools (drill/driver, fasteners, hammer, nails)
  • Build temporary doors with the use of OSB and temporary hinges
  • Installation of hasp and padlock
  • Lawn maintenance, including the ability to use a push-style lawnmower, trimmers, and all other appropriate tools used for the removal of overgrowth
  • Tree trimming which may include the use of pole-trimmer and chain saw
  • The ability to report any obvious signs of diseased or dead trees   
  • Installation of roof tarps
  • Snow removal
  • Painting over graffiti
  • Build temporary stairs
  • Ability to properly use tools and ensure they and are maintained in good condition
  • Willingness and ability to report the completion and tracking of work, which may include before and after photos
  • Report use of materials to supervisor
  • Maintain safe workspace and the report of any violations to safety
  • Other duties as assigned by manager
  • Maintain proper timecard documentation
  • Work well in a team environment

QUALIFICATIONS (Knowledge, Skills, Abilities)

• High school diploma, or equivalent, preferred
• Possession of valid driver’s license, required
• Clean driving record, preferred
• Car Insurance required
• Minimum of 6 months experience in construction, property maintenance, or construction trade, or the completion of construction or trade-oriented education
• Ability of and willingness to report completed work in tracking systems
• Ability to safely operate light duty power tools, such as drills and saws
• Ability to safely operate gas powered lawn mowers and trimmers
• Ability to properly care for tools including cleaning, recharging batteries, and maintaining proper oil and fuel levels in lawn and garden equipment
• Ability to lift and carry a minimum of 60 lbs.
• Ability to operate snow removal equipment, such as a snow blower
• Strict adherence to all safety guidelines required by OSHA and the DLBA
• Ability to handle all DLBA owned equipment responsibly
• Ability and motivation to work well within a team
• Ability to follow direction

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand or sit with lifting of materials 60 lbs. or more.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to do a great deal of local traveling to properties within the city of Detroit (10%); throughout the year.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

A Maintenance Technician II plays an integral part of the Detroit Land Bank Authority’s in-house maintenance team through direct work in the field and providing work direction to one or more employees.  Employees in this classification directly support the management of the land bank’s inventory and property sales processes by assessing and inventorying necessary property preservation needs, completing necessary preservation tasks, and ensuring timely and accurate reporting of completed work.  Additionally, a Maintenance Technician II ensures completion of work according to schedule, and coordinates activities with partner agencies and suppliers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for leading on-site team and participating in work to prepare DLBA homes and vacant lots for sale, which may include but is not limited to:
  • Debris removal and relocation from DLBA owned vacant homes and lots
  • Board-up windows, doors, and other openings on DLBA owned structures, including the cutting of the proper materials (OSB) with appropriate saws to correctly fit the space to be covered, and securing the board-up materials with the appropriate tools (drill/driver, fasteners, hammer, nails)
  • Build temporary doors with the use of OSB or and temporary hinge.
  • Installation of hasps and padlocks
  • Lawn maintenance, including the ability to use a push-style lawnmower, trimmers, and all other appropriate tools used for the removal of overgrowth
  • Tree trimming which may include the use of pole-trimmer and chain saw
  • The ability to report any obvious signs of diseased or dead trees   
  • Installation of roof tarps
  • Snow removal
  • Painting over graffiti
  • Ability to build temporary stairs
  • Properly identify and cordon off potential safety hazards
  • Create plan of action for work to be completed on job sites, and the ability to report on progress, completion, and any potential challenges
  • Responsible for ensuring tools and equipment are used safely, properly and are maintained in good condition
  • Track the use of materials and supplies and maintain organized records to assist with the management of procurement
  • Facilitate successful delivery of supplies and material
  • Maintain safe workspace and the documentation of any violations to safety standards
  • The ability to ensure the completion of tasks performed by team and proper documentation of work completed including before and after pictures, through the Salesforce or other DLBA tracking systems
  • Other duties as assigned by manager
  • Maintain proper timecard documentation
  • Work well in a team environment
  • Ability to work well with the public, including answering questions from neighbors

QUALIFICATIONS (Knowledge, Skills, Abilities)

• High school diploma, or equivalent, required
• Possession of valid driver’s license, required
• Clean driving record, preferred
• Car Insurance required
• 1-3 years of experience in construction, property maintenance, property preservation, or construction trade
• 1-3 years of experience providing work direction to employees
• Detail-oriented and the ability to properly track and report work progress
• Ability to safely operate light duty power tools, such as drills and saws
• Ability to safely operate, maintain, and inspect gas powered lawn mowers and trimmers and other small engine equipment
• Ability to properly care for tools including cleaning, recharging batteries, and maintaining proper oil and fuel levels in lawn and garden equipment
• Ability to lead a team that uses the aforementioned equipment
• Ability to lift and carry a minimum of 60 lbs
• Ability to operate snow removal equipment, such as a snow blower
• Strict adherence to all safety guidelines required by OSHA and the DLBA
• Ability to handle all DLBA owned equipment responsibly       
• Ability and motivation to work well within a team
• Ability to follow direction

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand or sit with lifting of materials 60 lbs. or more.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to do a great deal of local traveling to properties within the city of Detroit (10%); throughout the year.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

Employees in this job interacts, face-to-face, via telephone, and e-mail with clients; providing them with information to address inquiries and/or resolve complaints regarding Detroit Land Bank Authority programs and services. The employee works in a developing capacity with increased responsibility for performing a range of assignments under the supervision of the ISR III & CSM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve clients via telephone, email or face-to-face interaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Answer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, fulfilling requests; maintaining database to record all client activities
• Resolve problems by clarifying issues with other departments; escalating unresolved problems to ISR III or CSM
• Instruct clients on usage of Kiosk
• Communicate regularly with manager regarding job issues and concerns
• Perform other related duties as assigned
• Must possess exceptional interpersonal skills and be able to handle sensitive and confidential situations and documentation
• Ability to de-escalate interactions with clients and maintain a peaceful work environment
• Follow communication procedures, guidelines and policies
  • Answer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, fulfilling requests; maintaining database to record activities
  • Resolve problems by clarifying issues; escalating unresolved problems
  • Analyze client inquiries; direct callers and visitors to appropriate departments, as necessary
  • Instruct clients on the usage of the Kiosks
  • Reply to and track all inquiries from Kiosks
  • Communicate regularly with manager regarding job issues and concerns
  • Perform other related duties as assigned

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• High School Diploma or GED equivalent
• One year of customer service experience
• Proficient knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Basic math skills
• Ability to type and operate standard office equipment
• Knowledge of customer service practices and principles
• Meticulous and thorough with a strong attention to detail
• Good time management skills and ability to multi-task
• Good telephone and listening skills
• Good oral and written communication skills
• Good problem-solving skills
• Good data entry and proofreading skills
• Must be highly flexible and have the skill to work in a fast-paced, dynamic environment where priorities, demands and timelines can shift
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Must pass a background check

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit, walk, stand; use hands to finger, reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop.

WORK ENVIRONMENT: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.