GENERAL SUMMARY:

The Occupied Non-Profit and For-Profit Project Manager reports directly to the Occupied Properties Program Manager-Dispositions Department and is responsible for implementing, managing, and facilitating the disposition of property through the Occupied Non-Profit Program and Occupied For-Profit Program (“Programs”).

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage relationships with Program Partners and DLBA Departments.
• Builds and maintains relationships with community partners, for-profit partners, and other organizations.
• Interface with stakeholders on a consistent basis.
• Works closely with the Inventory Department to identify DLBA properties that fit in the Program Agreement for conveyance.
• Works closely with the other Disposition Teams to make sure Temporary License Agreements, Purchase Agreements, and Closing Documents are properly executed. 
• Works with the Compliance Division to ensure that thresholds are properly met.  
• Manage and maintain activities related to the Programs, reporting, and compliance.
• Manage projects, from application intake and review to transaction processing.
• Develop a Salesforce implementation strategy for the Programs.
• Monitor progress of all projects to ensure compliance consistent with Agreement Terms.
• Ensure project goals and objectives are achieved by appropriately tracking and reporting data using Salesforce.
• Provide reporting metrics for the Programs.
• Identify and resolve issues and problems related to the Programs.
• Coordinate closings on transactions and other projects.
• Develop strategies to increase the disposition of DLBA owned properties and identify development opportunities.
• Ensure compliance with all DLBA procedures and guidelines.
• Provides recommendations to the Program Manager for process improvement and serves as the Project Manager for Salesforce enhancements affecting the Programs.
• Perform other duties as assigned by the Occupied Properties Program Manager.

 QUALIFICATIONS: (knowledge, experience, skills, abilities)

•  Bachelor’s degree in Business Administration, Urban Planning, Public Administration, Community Development or other closely related field.
• At least two (2) years of experience in economic development, real estate, project management, tax incentives, planning, public administration, or other related professions.
• Ability to collaborate with various internal and external business partners to deliver outstanding customer service and build effective partnerships.
• High level of customer service orientation.
• Ability to work well in a fast paced and demanding environment.
• Excellent communication, both verbal and written, and grammar skills.
• Excellent time management skills and ability to multitask.
• Proficient use of Microsoft Office Suite.

GENERAL JOB SUMMARY

General Counsel is the Detroit Land Bank Authority’s (DLBA) Chief Attorney.  As such, he/she is responsible for overseeing and identifying the legal issues in all departments and their interrelation, as well as business policy.  They will also oversee the entire legal team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide legal opinions and counsel, and serve as a trusted advisor to the Board, Executive Director and Executive level staff
• Keep abreast of DLBA’s legal context and advises and educates the Board, and executive team with regard to changes and trends that could affect their ability to advance their programs. These might be related to FOIA requests, real estate laws, land banking laws, etc.
• Oversee the DLBA’s legal team
• Provide advice to the Executive Director as to the selection and retention of external counsel; and manage the organization’s relationship with external counsel
• Coordinate legal and policy reform efforts, including legislative drafting, analysis, testimony, and advocacy
• Develop and maintain the legal and contractual infrastructure required of a Michigan public authority including organizational policy, document retention, filing and registration requirements, labor and immigration law, contracts, leases, and agreements
• Develop, implement and maintain systems and processes for the documentation and tracking of legal matters, including, for example, filings and registrations, legal threats, business agreements, and the like
• Act as a spokesperson and advocate for DLBA’s legal positions as requested by the Executive Director or the Public Affairs team
• Meet regularly with all DLBA staff and program leaders to ensure information shared with partners and residents is accurate and timely
• Strategize, renegotiate and conclude contracts with vendors, etc. as they arise; and provide effective support of other managers of the organization in their negotiations
• Serve as one of the organization’s key contacts and negotiators with government agencies
• Ensure a timely response to all legal claims and legal inquires directed to DLBA
• Review and approve all legal documents
• Assist in developing the values and unique strengths of the DLBA, which is highly transparent, collaborative and community-centric
• Communicate regularly with Executive Director regarding status of special projects
• Perform additional duties as assigned in Board resolutions and as directed by the Executive Director

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• Juris Doctorate from an American Bar Association-accredited law school
• Member in good standing of the State Bar of Michigan
• At least six (6) years of related legal experience
• Knowledge of land banking, tax foreclosure, municipal, and real estate law
• Experience with legal issues for non-profit organizations and employment law is appreciated
• Excellent time management skills and ability to multi-task
• Ability to work well in a fast paced and demanding environment
• Detroit residency, preferred
• Management experience, particularly supervising/managing legal work of others
• Ability to become a trusted advisor who will be viewed as a strong resource with discretion in keeping sensitive material confidential; a hard worker with a high energy level; a strong manager and administrator with a high sense of personal responsibility and integrity
• Ability to think analytically and write clearly
• Must have a general orientation towards building appropriate processes and structures
• Must be a mission-driven individual with a strong sense of public service to the residents of the City of Detroit

GENERAL JOB SUMMARY

Employees in this job perform a variety of administrative support assignments for departmental programs where the processing of documents and recording, retrieving, and distribution of data or information is an essential and/or substantial part of the work.

There are three levels in this job.

PRINCIPLE JOB DUTIES

This is the experienced level. The employee functions as a lead worker overseeing the work of others and performs a full range of administrative support assignments and uses judgment in making decisions where alternatives are determined by established policies and procedures.

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• Provide work direction for two or more full-time employees, or their equivalent, on a regular basis
• Assist with training of Sales & Programs Specialists
• Coordinate the program with other departments
• Assist with program development

NOTE:  Some knowledge in the area listed is required at the entry level, developing knowledge is required at the experienced level, and thorough knowledge is required at the advanced level.

• Strong sense of public service to residents of Detroit
• Strong sense of urgency and problem-solving skills
• Attention to detail
• Excellent communication, both verbal and written, and grammar skills
• Excellent time management skills and ability to multi-task
• Ability to work well with computers and multiple software interfaces
• Ability to work well in a fast paced and demanding environment
• Proficiency in Microsoft Office Suite
• Detroit resident preferred

Additional Knowledge, Skills, Abilities

• Demonstrated reporting experience
• Demonstrated leadership experience
• Ability to organize and coordinate the work of the unit
• Ability to explain instructions and guidelines and train others effectively
• Ability to determine work priorities, assign work, and review work for quality and production standards
• Ability to assist others in solving work problems
• Ability to establish and revise operational standards

EDUCATION

• Associate degree in business administration or related field, required; Bachelor’s Degree in business administration or other related field, preferred

GENERAL JOB SUMMARY

The Data Solutions Developer is responsible for the overall design of the Salesforce application and mapping of department business requirements to systems/technical requirements; delivering the complete solution for the department. 

PRINCIPLE JOB DUTIES

• Design, develop and configure solutions using the full Salesforce toolset including custom objects and fields, validation rules, Visualforce pages, Lightning components workflows, triggers, process builder, etc.
• Create Apex classes, triggers, and APIs for full integration with the DLBA’s website
• Design, develop, test, document and deploy third-party integrations with Salesforce
• Create and maintain views, reports, dashboards, and other salesforce.com forms, page layouts, custom objects, and new applications when necessary.
• Design, create, and maintain user roles, security, groups, permission sets, queues, and profiles.
• Execute test plans to ensure quality delivery.
• Partner with Departmental subject matter experts, data and support Teams on solutions, maintenance, and process improvements to ensure solutions align with business objectives and promote adoption
• Participate on cross functional project teams
• Produce workflow diagrams, component diagrams, sequence diagrams and similar documentation when appropriate
• Provide detailed estimates of the level of effort associated to implement capabilities based on business requirements and solution design
• Perform additional related duties as assigned by the Assistant Director or Director
• Perform additional related duties as assigned by department Manager or Director

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• Understanding of advanced Apex programming concepts including core design patterns, limits and bulk patterns, efficient and reliable trigger handling and effective unit testing.
• Experience or knowledge of various Salesforce.com APIs like SOAP, REST, BULK, and Streaming API
• Salesforce Certifications preferred
• Experience with enterprise integration tools and extract, transformation and load (ETL) tools
• Proven solutions consulting experience
• Advanced experience with Salesforce configuration and custom development
• Experience with Magento eCommerce Platform preferred 
• Experience with Salesforce Lightning and Classic

• EDUCATION

• Bachelor’s Degree in Computer Science, Software Engineering, Management Information Systems, or Urban Planning/Public Policy (with a focus on data manipulation) or related field; Master’s Degree Preferred.

   

  SPECIAL REQUIREMENTS, LICENSES, AND CERTIFICATIONS

• SFDC Certifications: Salesforce Certified Administrator or higher, preferred

  (DLBA may provide payment for training/certification, if selected candidate remains employed with the company for at least one (1) year after certification has been obtained.

    

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

GENERAL JOB SUMMARY

The Demolition Contract Specialist reports directly to the Demolition Operations Team Leader-Supervisor and is responsible for processing demolition program activities to implement federal, state and private blight elimination grants in Detroit in full compliance with executed contracts, program requirements and all federal/state/local regulations.

PRINCIPLE JOB DUTIES

• Update and maintain the Salesforce demolition database and financial tracking systems.
• Ensure that Salesforce demolition database is updated regularly and accurately reflects demolition activities including but not limited to:  property address condition status, contractor invoicing activities and required federal/state/local regulatory documentation.

• Ensure that Blight Elimination grant reimbursement system (MATT) is updated regularly and accurately reflects demolition reimbursement activities including but not limited to:  property address condition status, contractor invoicing activities and required federal/state/local regulatory documentation.

• Processes assigned demolition contractor invoicing activities including but not limited to:  review assigned invoices for completeness and accuracy; perform quality control audit for all assigned invoices; upload reviewed invoices and required supporting documentation into payment and grant reimbursement processing systems; respond to and facilitate the resolution of invoice documentation concerns; and ensure compliance with all federal/state/local regulations. 

• Maintains electronic and physical property file documentation in accordance with Demolition Department’s HHF Manual policies and procedures.

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• Bachelor’s degree in Accounting, Finance or Business Administration, preferred.
• Minimum 2 years of data entry experience
• 2-4 years’ experience in a shared services center environment for high volume transactions preferred
• 2-4 years of procurement or accounts payable experience, preferably in the construction industry.
• 1-2 years of compliance and/or audit experience, preferably with federal/state/local regulations preferred.
• Experience with accounting systems
• Detail-oriented, ability to work independently and take ownership of projects
• Strong organizational, analytical and time management skills
• Ability to effectively prioritize multiple projects to meet tight deadlines and produce high quality work in a fast-paced environment
• Effective conflict resolution skills demonstrating negotiation and building effective business partnerships internally and externally
• Ability to embrace and adapt to change and a positive can-do approach to the job is required
• Demonstrated commitment to quality improvement and performance excellence
• Intermediate written and verbal communication skills
• Working knowledge of Microsoft Outlook, Word and Excel
• Ability to collaborate and work effectively with various internal and external business partners to deliver outstanding customer service.Understanding of current construction billing practices including experience with AIA documents

GENERAL JOB SUMMARY

The Property Inspector will perform skilled/specialized inspection of residential structures to document its current condition, for compliance with Residential Building Codes and regulations as defined by the Detroit Land Bank Authority (DLBA).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Before a property is accepted into any Property Rehabilitation Program, conduct a visual inspection of residential properties to document its current condition
•  Once a property is accepted into a Property Rehabilitation Program, conduct an in-depth inspection of residential properties and draft a pre-scope of work
• Point out violations, essential layout changes, excessive damage, measurements and case-related comments into an automated data base (Salesforce); file and/or scan documents following field inspections
• Respond to inquiries from the public and contractors regarding codes and other issues with projects
• Examine residential properties for fire safety
• Report violations of building codes and/or DLBA’s program regulations
• Inspect foundations, roofs and siding, garages, plumbing, electrical components, property accessibility (porches, railings, etc.), flooring, windows, fencing, concrete flatwork, heating and AC systems

QUALIFICATIONS (Knowledge, Experience, Skills and Abilities)

• High School diploma or GED
• State of Michigan Builder’s License and/or State of Michigan Certification as a Commercial or Residential Building Inspector
• At least five (5) years of experience in inspection or the construction trades, or any equivalent combination of education and experience
• Working knowledge of construction scheduling, practices, and methods, architectural design and construction methods
• Working knowledge of current construction methods, materials, tools and equipment
• Ability to practice appropriate safety precautions and procedures
• Ability to read and interpret construction plans and specifications
• Ability to detect hazards and violations and recommend corrective measures during field inspection work
• Ability to enforce regulations with firmness, consistency, tact and courtesy in field inspection work
• Ability to communicate effectively verbally and in writing; to remain calm, objective, and impartial under stressful conditions; and to manage situations requiring diplomacy, fairness, firmness, and sound judgment.
• Ability to establish and maintain effective working relationships with employees, other departments, contractors, and the general public
• Excellent organizational skills with the ability to prioritize work and exercise independent judgment, wisdom, common sense, and initiative
• Ability to thoroughly carry out verbal and written instructions; use initiative, discretion, and good judgment within established procedures, guidelines, and rules
• Ability to define problems; establish facts and draw valid conclusions
• Proficient use of a personal computer and various software applications (including Microsoft Office Suite—Word, Excel, PowerPoint, Outlook)
• Comfortable working in all of Detroit’s neighborhoods
• Strong commitment to the mission of the Detroit Land Bank Authority

Special Requirements:

• Must have reliable transportation for driving within the City of Detroit on all workdays
• Must have a valid Michigan Driver License

Optional Skills:

• Certification as a State of Michigan Lead Abatement Supervisor, Lead Inspector and/or Lead Risk Assessor
• Accreditation as a State of Michigan Asbestos Inspector and/or Supervisor
• LEED certification and/or familiarity with Green-Star, Home Performance with Energy-Star and/or other similar residential green building standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed mostly in field settings. Considerable outdoor work is required in the inspection of residential structures.
• Hand-eye coordination is necessary to operate testing instruments, tools, computers and various pieces of office equipment.
• While performing the duties of this job, the employee is regularly required to stand; sit; walk; talk or hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee regularly works in outside weather conditions.
• The employee occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, or airborne particles.
• The noise level in the work environment is usually quiet in the office, and moderate to loud in the field.

GENERAL JOB SUMMARY

Employees in this job perform a variety of administrative support assignments for departmental programs where the processing of documents and recording, retrieving, and distribution of data or information is an essential and/or substantial part of the work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Search public records to verify property ownership and outstanding property taxes
• Prepare closing documents, review conditions/terms and coordinate closing for all parties involved

• Maintain effective communication with all necessary parties involved in closing a transaction to ensure a seamless closing experience
• Work with various internal departments as well as external organizations to obtain closing related documentation or obtain necessary information needed to complete a closing
  • Perform a thorough and accurate review of the file to ensure the loan is in compliance with State and Federal guidelines as well as obtain verbal verification of employment on all borrower’s that are income qualified.
  • Working knowledge of applicable federal and state regulations
  • Strong interpersonal, organizational, and problem-solving skills

• Review HUD for compliance
• Review title commitments for chain of title defects and curative title requirements
• Review and complete all applicable information in relation to the closing process
• Assemble closing packages
• Ensure all loans close within required time frames
• Ensure all regulatory and compliance issues are met
• Address and resolve potential issues that arise in relation to closing to meet the customer’s

• Strong communication (both verbal and written), organization and time management skills

QUALIFICATIONS (Knowledge, Skills, Abilities)

• High School Diploma or GED required, Associate’s degree in business administration or other related field, preferred
• Three (3) years’ experience in mortgage or title industry with closing experience
• At least one year of customer service, case management experience
• Experience in real estate closings or loan processing
• Demonstrated reporting experience
• Strong sense of public service to residents of Detroit
• Strong sense of urgency and problem solving skills
• Attention to detail
• Excellent communication, both verbal and written, and grammar skills
• Excellent time management skills and ability to multi-task
• Ability to work well with computers and multiple software interfaces
• Ability to work well in a fast paced and demanding environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other computer related skills
• Detroit resident, preferred

GENERAL JOB SUMMARY

 The Project Manager I is responsible for managing the selection, vetting, and preparation of property owned by Detroit Land Bank Authority (DLBA) for disposition through the DLBA’s home sales programs. The employee in this position is charged with overseeing the sales pipeline for vacant residential structures, including managing the progress of all properties under preparation for sale, identifying and carrying out process improvements, triaging issues, and leading related projects. The employee will work closely with the Manager, Inventory, as it relates to overall program direction and resolution of issues as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the DLBA home sales pipeline, from property selection to sale, ensuring that a high volume of properties move continuously and efficiently toward disposition and renovation.
• Direct the end-to-end process for property sale preparation, including: ordering property inspections, vetting inspection results, requesting title searches, generating final sale batches, managing online listing creation, and carrying out additional checks as needed and directed.
• Serve as the point of contact for other DLBA departments, as well as residents, external partners, and vendors, for the effective management of DLBA pipelines and response to inquiries.
• Monitor the progress of properties under preparation for sale to identify, triage, and resolve issues, working closely with the Manager when necessary.
• Manage the assessment of high volume of structures for sale or demolition by taking into account a range of factors to make determinations.
• Evaluate and measure the effectiveness of programs/projects, identify areas for improvement, and make recommendations.
• Maintain up-to-date documentation related to sales pipeline processes.
• Manage projects pertaining the DLBA’s property inventory.
• Effectively translate overarching guidelines and directives into per-property action.
• Prepare internal and external reports related to property and pipeline statuses.
• Assist in on-boarding vendors.
• Assist in coordinating sale events related to the DLBA’s home sales programs.
• Accurately maintain, track, and update high volumes of data related to the DLBA’s property inventory and sales pipelines.
• Perform other duties as assigned the Manager, Inventory.

QUALIFICATIONS (Knowledge, Skills, Abilities)

• Bachelor’s degree in urban planning, community development, marketing, historic preservation, or a related field.
• At least two (2) years of experience in economic development, real estate, project management, planning, public administration or other related professions.
• Real estate background and/or familiarity with construction methods and building codes, a plus.
• Strong ability to multi-task, prioritize multiple projects simultaneously and work under tight deadlines.
• Ability to maintain a close attention to detail while working at high volumes.
• Strong verbal and written communication and presentation skills, with a sound grasp of English grammar and composition.
• Ability to understand and carry out the terms and conditions of contractual agreements.
• Ability to maintain records and prepare reports and correspondence related to the work.
• A self-starter with the ability to handle multiple projects at any given time.
• In-depth knowledge of Detroit communities and respect for diverse cultures/lifestyles. Proficient in MS Office Suite of products (Word, Excel, PowerPoint, Access, Outlook).
• Familiarity with Salesforce software, a plus.
• Possession of valid Michigan driver’s license
• Ability to travel to multiple sites throughout Detroit using personal vehicle

PHYSICAL DEMANDS

While performing the duties of this job, the candidate must be able to move up to 30 pounds floor to waist, and pushing/pulling up to 30 pounds a distance of up to 100 feet.  Must have ability to travel to and from various locations throughout the City of Detroit utilizing personal vehicle. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

 Strategic Initiatives Project Manager is a role that draws upon a knowledge of urban planning, housing policy and data analysis. The Project Manager will manage pilot programs and strategies, as well as related governmental relationships. The Project Manager will be responsible for building processes, tracking progress and integrating research and coordination for pilot disposition projects. The Project Manager will be responsible for corresponding field work, community engagement and marketing of pilot programs and strategies.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage organizational and interagency housing strategies, neighborhood intervention plans, and market studies, and the organization’s role in City-led economic development projects
• Build and maintain relationships through community engagement and field work to strengthen community ties with the Detroit Land Bank Authority
• Coordinate neighborhood interventions and neighborhood sales events
• Conduct field investigations, site surveys, and on-the ground neighborhood studies
• Leverage current and potential partnerships that will help identify and improve programs/pilots
• Monitor a program evaluation framework to assess the strengths current and pilot programs and to identify areas of improvement
• Ensure timelines and milestones for strategies based on DLBA and inter-agency prioritization
• Serve as a liaison to government officials, academic researchers, and planning practitioners to formulate, develop, review, or address issues regarding land use, housing, real estate, and planning projects
• Enter, track and report all necessary components of process into Salesforce database
• Learn and ensure compliance with DLBA policies, procedures and guidelines
• Track and monitor compliance of projects
• Build tracking systems for new projects as they are developed
• Develop strategies to increase the disposition of DLBA owned properties and identify real estate development opportunities, through research, engagement, and site visits
• Interact with department personnel, managers, directors, neighborhood leaders, and City officials
• Perform other duties as assigned by the Strategic Initiatives Manager

QUALIFICATIONS (Knowledge, Skills, Abilities)

• A Bachelor’s Degree in Urban Planning, Community Development, Public Administration, law or related field required. Master’s Degree strongly preferred.
• At least two (2) years of experience in program and/or project management
• Must have strong organizational, analytical, diagnostic, and problem-solving skills
• Strong organizational and time-management skills required
• Knowledge of Salesforce database strongly preferred
• Strong written and oral communication skills are required
• Ability to operate standard office equipment (e.g. a personal computer, wireless equipment, copier and fax)
• Proven track record of working in a highly dynamic and fast-paced environment
• Proficiency in the use of computers and software (Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Strong sense of service to residents of Detroit

PHYSICAL DEMANDS

While performing the duties of this job, the candidate must be able to move up to 30 pounds floor to waist and pushing/pulling up to 30 pounds a distance of up to 100 feet.  Must have ability to travel to and from various locations throughout the City of Detroit utilizing personal vehicle. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

 The Project Liaison II will draw upon a passion for constituent relationship-building, an understanding of data analysis, and a real estate background. The Project Liaison will be responsible for supporting field work, community engagement and marketing of pilot programs and strategies. The Project Liaison will be responsible for coordinating pilot programs and strategies, as well as related governmental relationships. In addition, the Project Liaison will perform a variety of administrative support assignments for the programs and/or various departmental projects and activities including field work as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build and maintain relationships through community engagement and field work to strengthen community ties with the Detroit Land Bank Authority
• Assist with the planning and hosting of neighborhood events
• Review documents and reports, and synthesize summaries to guide departmental policy
• Visit neighborhoods and other cities to learn about new practices, and create reports for departmental leadership
• Monitor and respond to constituent inquiries into properties
• Conduct field investigations, site surveys, and on-the ground neighborhood studies
• Enter, track and report all necessary components of process into Salesforce database
• Generate weekly Salesforce reports and monitor daily Salesforce reports
• Learn and ensure compliance with DLBA policies, procedures and guidelines
• Triage eligible and ineligible participants and/or organizations using program guidelines
• Track and monitor compliance of projects
• Build tracking system for new projects as they are developed
• Develop strategies to increase the disposition of DLBA owned properties and identify real estate development opportunities
• Interact with department personnel, managers, directors, neighborhood leaders, and City officials
• Perform other duties as assigned by Manager

QUALIFICATIONS (Knowledge, Skills, Abilities)

• Bachelor’s degree, preferred. An equivalent of work experience may substitute for the degree, at the discretion of the DLBA.
• Process-oriented individual who can strategize solutions and efficiencies in a developing program
• Knowledge of Detroit communities and respect for diverse cultures/lifestyles
• Ability to work cooperatively and effectively with outside organizations and stakeholders
• Ability to work independently following guidelines, organize time effectively and set work priorities
• Ability to work well in a fast-paced and demanding environment
• Excellent communication, both verbal and written, and grammar skills
• Excellent time management skills, ability to multitask, and attention to detail is required
• High level of customer service orientation
• Ability to read development plans and summarize to DLBA standards
• Highly proficient with the following software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Salesforce, Conga
• Must currently possess, or have the ability to obtain, a valid Michigan Driver’s License at time of hire

PHYSICAL DEMANDS

While performing the duties of this job, the candidate must be able to move up to 30 pounds floor to waist and pushing/pulling up to 30 pounds a distance of up to 100 feet.  Must have ability to travel to and from various locations throughout the City of Detroit utilizing personal vehicle. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL JOB SUMMARY

The Office Support Clerk performs a variety of clerical tasks in support of business operations within a department, and performs related duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare and process bills, invoices, receipts, statements, purchase orders, and other documents
• Track Inventory expenditures
• Review and respond to Inventory Salesforce inquiries including prioritizing and submitting work orders, overseeing the completion of the work, and communicating with constituents
• Respond to complaints and other communications requiring the explanation of procedures, policies, rules, state laws, etc., applicable to the circumstances
• Performs basic clerical tasks, such as systematically arranging letters, files, and other indexed documents according to an established system
• Respond to requests for information; gathers appropriate forms and documents, researches for and copies documents
• Type documents and correspondence
• Operate office equipment and complete general office work
• May complete data entry tasks
• Perform additional duties as directed by department leader
• Help organize office activities
• Check and/or compare documents, forms, applications, or other materials for accuracy, completeness, grammar, and format
• Provide assistance and training to others in the department.
• Establish and revise work methods, forms, formats, and standards to improve operating efficiency
• Resolve problems and answers questions for the other workers
• Maintain records, determine needs, obtain authorization and complete forms to replenish materials and supplies

QUALIFICATIONS (Knowledge, Skills, Abilities)

• High school diploma or GED equivalent
• One year of clerical experience, preferred
• Knowledge of standard office principles and procedures
• Knowledge of principles of telephone etiquette
• Skill in using general office equipment such as telephones, fax, copiers, and computers
• Good listening skills
• Effective communication skills, both verbal and in written
• Highly organized and follow instructions well with attention to detail
• Must be a mission-driven individual with high personal integrity and a strong sense of public service to the residents of the City of Detroit
• Basic proficiency in word processing, spreadsheet and database programs
• Ability to work well alone or as a member of a team in a fast paced and demanding environment
• Detroit residency preferred

Additional Knowledge, Skills, Abilities

• Ability to select and compile data for correspondence and reports
• Ability to maintain supplies for work area
• Ability to explain instructions and guidelines and train others effectively
• Ability to organize and coordinate the work of the department
• Ability to determine work priorities and assign and review work for quality
• Ability to establish and revise operational standards
• Ability to assist others in solving work problems

EDUCATION

• High school diploma or GED equivalent

EXPERIENCE

• At least two (2) years of administrative support experience

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, sit and/or walk.  The employee is required to use hands to input, view and retrieve data from computers.  The employee is required to move and file paperwork, at times stacks of it.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.